Policy

What to expect as a new guest at Rendezvous!

 

We require a consultation for all new client color services:

Our consultations are always free of charge and will help us determine the length of time, pricing, and the desired result of your service. As soon as your consultation is complete, we can get you scheduled in at a later time. In order to reserve your appointment, we do require a non-refundable deposit of $100. This is applied to your future color appointment with us at Rendezvous. In the unfortunate event of a late cancellation or missed appointment, your deposit will be forfeited and cannot be transferred to any future appointments. All cancellations or moved appointments must occur at least 48 hours in advance for your deposit to be transferred. Due to a high volume of no call no shows. We deemed this to be very necessary. We apologize for any inconvenience.

Cancelation/ no show policy:

We get it, things happen. Sometimes canceling an appointment has to happen due to life circumstances. We’re totally sad that you couldn’t make it in. All cancelations 48 hours in advance are no big deal! Cancellations made within 24 hours notice will be charged a cancelation fee because we can’t guarantee that we can fill that spot with someone else. We’ve gotta take care of our team too! We depend on you to show up! No shows will be billed the entire service in order to book another appointment! Please respect our time as much as we respect yours! We set aside our time to dedicate our energy to you, please be respectful of that time!

Running late?:

Please give us a call! We set aside the perfect amount of time to be able to achieve your desired result, and if we get started late, that means that we will run late for the rest of our guests. Please give us a heads up and let us know, so that we may let you know if we need to change your services for the day or get you rescheduled! Please leave early and be courteous to your stylist and other guests!

Kids:

Have kids? We do too! We love them! Please make sure that they are able to be supervised at all times when you are in the salon. If you have a lengthy service, please bring another person with you to keep an eye on your kiddo, or simply leave them at home! As much as we love kids, we are concerned about their safety! Unless they are receiving a service, all children should be supervised in the waiting area. We work with lots of chemicals and hot/sharp tools that could be potentially dangerous to little ones!

Product returns:

If you happened to pick up a product from us that just doesn’t work for you, never fear! We always accept exchanges for another product of equal value. If the value of your new product is less than your original product, we will gladly give you store credit. We do absolutely no monetary refunds.

Parking:

we have two hour street parking available on High St., please read signs as there are exceptions. We also have a parking lot located directly behind the salon. All areas are park at your own risk!